Dispatch Times

All orders are dispatched within 24 - 48 hours of being placed, unless otherwise specified. Please note during peak periods there may be delays in processing. However, our team works diligently to ensure orders are promptly fulfilled.

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Shipping Costs

Australia Standard (2 - 8 business days): AUD $9.95

Australia Express (1 - 4 business days): AUD $12.95

International Standard (5 - 12 business days): AUD $19.95

International Express (2 - 7 business days): AUD $29.95

We partner with Australia Post to ensure reliable and efficient delivery of your orders. Once your order has been dispatched, you will receive a tracking number via email to monitor the progress of your delivery.

Please note that international orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These additional charges are the responsibility of the recipient.

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Returns

We are able to accept returns/exchange in the unlikely event you have received a faulty item. Please email hello@good-roots.com.au and our customer service team will assist.

Due to hygiene reasons, we do not accept returns on change of mind.

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Questions

If you have any questions or concerns regarding your order or shipping, please don't hesitate to contact our customer service team at hello@good-roots.com.au.